CRM | Professional Edition
CRM | Professional Edition
Your CRM with Asset Intelligence — connected, contextual, and customer-ready.
Built for growing teams managing relationships and infrastructure, the Professional Edition adds intelligent asset tracking—linking deployed products to support, sales, and service workflows.
🎯 Lead & Pipeline Management
Capture, qualify, and convert leads with customizable fields and visual pipelines.
📨 Case Management & Email Ticketing
Turn emails into support tickets. Assign, comment, and resolve with full visibility.
🛡️ Claims Management
Handle customer complaints and service issues with structured workflows and resolution tracking.
📦 Installed Base Tracking
Track deployed assets—physical or digital—and link them to cases, leads, and customers for full service visibility.
🔐 Single Sign-On (SSO)
Log in securely using your existing Microsoft 365 or Google Workspace accounts—no extra passwords needed.
🧑 Role-Based Access Control
Granular permissions and predefined roles for full control over who sees what.
📊 Reporting & Dashboards
Visualize performance across leads, cases, claims, and assets. Export reports for tracking and insights.
🕵️ Audit Logging System
Every action tracked—ensuring accountability and transparency.
💡 Who’s It For?
Teams that manage customer relationships and the products they support.
Perfect for service, support, and operations teams that need visibility into deployed assets and their history.
CRM Professional Edition – Setup & Onboarding Package
One-time fee: €6,500
This setup fee is automatically added to your first invoice when you order the CRM Professional Edition.
✅ What’s Included:
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System Configuration
- Customization of pipelines, fields, workflows, and asset types
- Role-based access setup for teams
- Integration with Microsoft 365 or Google Workspace (SSO)
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Data Migration
- Import of existing customer, lead, case, and asset data
- Cleanup and formatting assistance
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Email & Ticketing Setup
- Email-to-case configuration
- Routing and assignment rules
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Installed Base Setup
- Asset categories and linking rules
- Service history and visibility configuration
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Reporting & Dashboards
- Tailored reports and visual dashboards
- Exportable insights setup
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Training & Onboarding
- Live training sessions for admins and users
- Onboarding materials and documentation
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Dedicated Support
- Priority onboarding support for 30 days
- Direct access to our setup specialists
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