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CRM | Professional Edition

CRM | Professional Edition

Regular price 339 SEK / user
Regular price / user Sale price 339 SEK / user
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Your CRM with Asset Intelligence — connected, contextual, and customer-ready.

Built for growing teams managing relationships and infrastructure, the Professional Edition adds intelligent asset tracking—linking deployed products to support, sales, and service workflows.

🎯 Lead & Pipeline Management
Capture, qualify, and convert leads with customizable fields and visual pipelines.

📨 Case Management & Email Ticketing
Turn emails into support tickets. Assign, comment, and resolve with full visibility.

🛡️ Claims Management
Handle customer complaints and service issues with structured workflows and resolution tracking.

📦 Installed Base Tracking
Track deployed assets—physical or digital—and link them to cases, leads, and customers for full service visibility.

🔐 Single Sign-On (SSO)
Log in securely using your existing Microsoft 365 or Google Workspace accounts—no extra passwords needed.

🧑 Role-Based Access Control
Granular permissions and predefined roles for full control over who sees what.

📊 Reporting & Dashboards
Visualize performance across leads, cases, claims, and assets. Export reports for tracking and insights.

🕵️ Audit Logging System
Every action tracked—ensuring accountability and transparency.

 

💡 Who’s It For?

Teams that manage customer relationships and the products they support.
Perfect for service, support, and operations teams that need visibility into deployed assets and their history.

CRM Professional Edition – Setup & Onboarding Package

One-time fee: €6,500

This setup fee is automatically added to your first invoice when you order the CRM Professional Edition.

✅ What’s Included:

  • System Configuration
    • Customization of pipelines, fields, workflows, and asset types
    • Role-based access setup for teams
    • Integration with Microsoft 365 or Google Workspace (SSO)
  • Data Migration
    • Import of existing customer, lead, case, and asset data
    • Cleanup and formatting assistance
  • Email & Ticketing Setup
    • Email-to-case configuration
    • Routing and assignment rules
  • Installed Base Setup
    • Asset categories and linking rules
    • Service history and visibility configuration
  • Reporting & Dashboards
    • Tailored reports and visual dashboards
    • Exportable insights setup
  • Training & Onboarding
    • Live training sessions for admins and users
    • Onboarding materials and documentation
  • Dedicated Support
    • Priority onboarding support for 30 days
    • Direct access to our setup specialists
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